Astral GoCardless - Help:

Creating A Refund

Watch the Video

On your role centre page, head to 'GoCardless' and then click 'Payments'.

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Figure 1 | Payments Tab

From the Payments page, click a Payment Batch No. to view a specific Payment Batch’s Payment entries.

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Figure 2 | Payment Bacth Payment Entries

Select the 'Paid Out' entry you would like to refund. Then click 'Actions' in the ribbon, then open the 'Line' dropdown and select 'Refund'.

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Figure 3 | Creating the Refund

Enter the amount you wish to refund, and click 'OK'.

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Figure 4 | Refund Amount and Confirmation

Once the refund has been initiated, go to your role centre page, go to GoCardless and then click on 'Refunds'.

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Figure 5 | Refunds Tab

On the Refunds page you will see the entry you have initiated refund for, and you can click 'Refund' in the ribbon to view the Refund Card.

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Figure 6 | View Refund Details

On here you can view the status of the refund and the details of that entry.

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Figure 7 | Refund Card